The Client  

A well-known business with a large UK property portfolio, responsible for the management of many developments and the collection of service charge and ground rent, via their appointed agents.  

Their Challenge 

The client had a large value of overdue ground rent arrears, due to become statute barred. In addition, they had service charge debts which were being demanded by several different agents, causing cashflow issues and affecting the upkeep of their developments.  

Our Solution  

The specialist Maybeck Collections debt recovery team worked swiftly to establish which files could be linked together. The team then identified the potential timelines of each case to create a clear priority order, differentiating between cases which would take longer due to court proceedings and those which could turn around quickly. This information was relayed to the client in a detailed report, along with anticipated turnaround times.  

The arrears were all successfully recovered within the agreed timelines, without the need for any amounts to be written off and at no cost to the client.  

Client Feedback 

“I have had the pleasure of working with Maybeck for a number of years and find them to be professional, knowledgeable and diligent in achieving the best results for their clients. 

The team is very focused, well-structured and they work collaboratively with us all the time. Communication is also consistently clear and informative.  

In particular during a recent client call, the team were confident in their processes explaining the different collection routes available enabling the client to fully understand and be able to make informed decisions” 

– Senior Credit Controller  

Refer a debt to us today to discuss your specific needs and leverage our tailored solutions for maximising ground rent recoveries efficiently and compliantly.